It takes 20 years to construct a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. -Warren Buffet
If more companies — namely online sportsbooks and casinos — followed this advice, betting online would be far more enjoyable…and not as stressful.
I’d wager that BetOnline wishes that they did. They have made decisions a couple of years ago that is likely cost them tens of thousands of thousands, possibly even millions of dollars, due to lost business from bad PR.
We’ll be sharing some examples of those beside you in our inspection. Because while we wholeheartedly recommend BetOnline to our visitors — and feel that now they are a trusted and legit gaming company — we think you have the right to know the entire story before opting to play here.
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Key Information Website — BetOnline.agLaunched at 2004Licensed & Regulated in PanamaEmail — cs@betonline.agTelephone — 1-888-426-3661
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Deposit Methods
WHAT DID BETONLINE DO?
2019 MAIN REVIEW
PRODUCTS OFFERED
BETONLINE POKER
CASINO & SKILL GAMES
CUSTOMER SUPPORT
First Things First: What Did BetOnline Do You?
What just did BetOnline do to make a lot of people mad?
We believe that a better question is this: what did not they do?
BetOnline’s poor choices spans the spectrum of unethical behaviour, ranging from telling likes to withholding cash to having shoddy security.
There are plenty of examples we could show you. However, LegitGamblingSites.com has already done the work for us. They discovered several instances, which you can find for yourself on their BetOnline review.
Here’s our TL;DR version:
BetOnline Told a Fib
After BetOnline first introduced their poker product, they whined about what system it was around. They claimed to be on the Hero Poker Network, though they were actually on the Action Poker Network. There were stories about the way they were on the Chico Poker Network, but were kicked off.
Afterwards reports (from BetOnline) indicated that things were nice and mended, and that BetOnline was (and still is) on the Chico Poker Network.
Odd thing to enjoy, eh? (Although we might lie also if we had been on a shoddy network such as Action.)
Everybody agrees that BetOnline lying was a stupid move and a lousy approach to advertise a new product. It doesn’t instill confidence. Plus it makes you wonder: why would they lie about something so trivial in the first location?
$60,000 Confiscated for No Reason
There have already been many, MANY reports about BetOnline confiscating money out of clients. The justification was nearly always because the client allegedly cheated, even though no proof was ever provided from BetOnline (from the examples we have read).
1 example that caught our attention was of a pro who had 60,000+ confiscated because BetOnline said he cheated. They refused to send him all his hands, but did offer to send him the hand histories that revealed him jobless (for evidence ).
He never got them . What he did get was vacant promises about the way they had been on the way, and the runaround when they never showed up. They told him they could not send him the hand histories because the documents were too big.
(Anybody who understands anything about online poker and hands histories — let alone about downloading files to your own computer — knows what a crock that is. And, why wouldn’t you send proof someone cheated in case you have nothing to hide?)
Eventually Sportsbook Review (SBR) got involved and helped the participant get his money back. His final update mentions being alleviated about how it worked out for him, but also said the exact same thing happened to his buddy.
Chip Dumping $50 Means You Had BetOnline $30,000+
In this example the participant did do anything wrong — he chip-dumped to his friend. But here is the kicker:
He also chip-dumped to his friend at a HEADS UP table where nobody else could be hurt. He did it his friend might have an additional $50 to play with at BetOnline.
The humorous part is they were playing from the exact same house at the moment. Most sites wouldn’t even let two people from the same IP address sit down at exactly the same table but BetOnline did.
The person had his account suspended (way after the fact, whereas many websites would have caught it much sooner), which no disputes or thinks was a wrong move on BetOnline’s part. What IS though, is the way they wanted to also take his 37,000 he earned since that incident.
Forum members suggested that most legit websites would not have allowed two individuals from the same IP to sit in the same table. And, if they did, as soon as they guessed chip dumping had happened, the player’s account would come under inspection. He’d never have the opportunity to earn the $37,000.
But now he did, BetOnline desired it. But, technically, the money should go to whomever was hurt by this player’s activities (that wasn’t any one). So it is ridiculous BetOnline believes they should be able to keep it.
BetOnline Knows Your Own Passwords
The previous example we want to talk about is an instance in which a BetOnline rep outed how the staff understood their client’s passwords and login numbers. You can see the live chat log here.
The first poster has a fantastic point. If everyone in the business has access to your login information, what is stopping them from conducting a VPN, logging into account and accepting your money?
The BetOnline rep didn’t have a good answer, only a»ha ha fine grained.»
Scary stuff. Scroll down the forum thread and you’re going to see more examples. It’s ridiculous.
What is even more absurd is the way these examples are a drop in the bucket compared to the sheer variety of (similar) complaints . A quick Google search for»BetOnline scams» will keep you occupied.
Then BetOnline Does Something Funny: Why They Acquire SportsBetting.ag
During the exact same time BetOnline was fighting, SportsBetting.ag was unable to. They were struggling to cover their customers.
Thent a few months later a story broke — BetOnline obtained SportsBetting.ag.
The crazy part wasn’t so much the purchase, it was the simple fact that BetOnline also consented to be on the hook for all the current and previous payouts. Even after all their stingy-like shenanigans.
An excerpt from SBR:
Most importantly, the new investment group is dedicated for SportsBetting.ag winners paid in a more expedited manner.
«The new shareholders unconditionally guarantee future and past payouts from SportsBetting.ag,» the rep said. «But as there is a large backlog of pending payouts, they have to be run through various fraud checks, prioritized and fulfilled. When the backlog is complete, clients will experience radically improved payouts thanks in part to upgraded payment choices, such as same day choices.»
Nobody knows exactly how much BetOnline had to make in past payments. In reality, BetOnline was reportedly»shocked» for over $1.5 million in liabilities that wasn’t reported by the prior management. So I think it would be safe to presume that the previous debts exceeded $1.5 million — and apparently BetOnline has paid it all off.
What Does That Mean for BetOnline in 2019? What Does That Mean for You?
Frankly, we’ve had a hard time finding anything negative to report about BetOnline from within the last year or so.
There are some complaints; normal stuff all businesses face that we’ll address in the future in our review when it is logical. But it appears to us like the majority of BetOnline’s issues are over.
They have satisfied customers, if you’re able to believe it.
Now, what does that mean for you? In the event you forget and forgive? Are they secure enough for one to join, make a deposit and playwith? We will be honest — there is no way we would have played BetOnline back in 2011-2012 when we had heard or known about any of those reports above. No one in their right mind would. You’d be safer light your cash on fire.
And we also don’t wish to downplay the mistakes they have made. Lying, making baseless accusations, withholding funds and insecure software isn’t to be dismissed.
But since buying SportsBetting.ag and adding new direction to oversee operations, things have improved radically. So much so we’re comfortable now recommending them to our readers.
And it is not just us. If you have a look at other BetOnline reviews, you’ll see similar thought processes. In most cases the reviewers condemned them for their actions (in 2011-2012) and advocated NOT playing with there, only to get a change of heart when they saw just how much BetOnline changed.
So, here is where we stand on the matter —
BetOnline has made mistakes and is far from an ideal sportsbook, poker room or casino. They had and continue to have their own shortcomings, the latest of which we emphasize in our review below.
However, as best as we could tell, they have righted their wrongs and continue to improve on what they currently offer to players. We feel safe having accounts here.
It is your responsibility to decide if you are feeling the identical way.
2019 Main Review of BetOnline
Together with their previous out of the way, let us jump into what’s important now — and that is what BetOnline provides concerning banking, betting choices and promotions.
Deposit and Cash Out Options, Fees and Time Frames
BetOnline delivers a solid selection of banking options. However, you will want to remember that what’s available to you will be determined by your geographical area.
Let us start with their deposit choices.
Deposit Options
Here are the payment procedures BetOnline takes and the min/max limitations for each:
Visa
Visa (Person to Person)
$50/$700 Visa
Visa
$50/$5,000 MasterCard
Master Card
$50/$5,000 Person2Person
Person to Person
$50/$900 — BetOnline covers any penalties over $300. Money Orders
Money Orders
$300/$9,000 Bitcoin
Bitcoin
$20/$3,500 Skrill
Skrill
$10/no Maximum Neteller
Neteller
$10/no max Book to Book
Book to Book
$500/no Maximum Bank Wire
Bank Wire
$1,000/no max Check
Check $1,500/$24,900 Diner’s Club
Diners Club
$50/$1,000 JCB
JCB
$50/$1,000
The largest complaint about deposits would be their 6 percent fees for debit and credit cards. They are one of the only sites which charge for (credit/debit card) deposits. Bovada’s among the additional kinds, charging 4.9 percent.
Cash Outs
When you are ready to cash out your winnings, then you can use:
Person2Person
Person to Person
$50/$500 — Can take 12-36 hours. Fees will run $26-$101. Bank Wire
Bank Wire
$500/$24,900 — May take around ten days. Fees will run $45-$75. ATM
ATM Only Card
$100/$2,500. Check By Mail
Check by Mail, Courier or Express
$500/$2,500 — Depending on which option you choose, this will require 7-30 days and will cost you $25-$50 NOT INCLUDING the fees your bank may charge. Bitcoin
Bitcoin
$20/$5,000 — Will cost you 2% (of the total). Skrill
Skrill
$25/$9,900 — Takes up to 36 hours. Just 3 requests allowed a week. Book to Book
Book to Book
$500/$15,000 — Transfers are completed within 24 hours. Neteller
Neteller
$25/$9,900 — Requires up to 36 hours and will cost you $20. Only 3 payouts allowed per week.
What I don’t like is how you’ll pay a fee for every banking choice. Even bitcoin, which is usually free at most sportsbooks and casinos. But here you’ll cover a 2% commission.
Nevertheless, I have seen firsthand testimonials from customers who say they have received payments within 10 days, bank transfers over 3 days and bank wires in 2-3 days. This is quickly considering they’re in the US marketplace.
BetOnline says nothing about it in their website, but I’ve seen reports which indicate BetOnline gives you a $50 charge every month if you place in your request on a Friday. In many cases this will not cover the entire fee, but it’s better than nothing.
BetOnline’s Products: What Would You Bet On Play?
BetOnline is an»all in one» company. This means that you can bet on sports betting, play casino and poker games.
Their longest reputation, and likely most popular product, is that their sportsbook. So let’s begin there.
Bet on Sports, Horses and Financials
BetOnline provides action on horses, sports and finances.
Within their sportsbook they more or less pay the most popular sports in america. Included in these are:
Automobile racing
Baseball
Basketball
Boxing
Cricket
Darts
Football Golf
Hockey
Martial arts
Rugby
Snooker
Football Tennis
Lacrosse
Softball
Olympics
eSports
You can also bet on futures and prop bets on these markets:
Canadian Soccer Cycling
Formula One
Darts
Hockey
Horses
Pro Football
College Football
Pro Baseball
Pro Basketball
College Basketball
Women’s Pro Basketball (WNBA)
Rugby
Soccer One option they have added recently is eSports. It is no surprise really, given how quickly that business is growing. Each bookmaker is leaping on the bandwagon and offering odds on each of the greatest tournaments and leagues.
BetOnline is, also, though it looks like they’re only dipping their toe in the water to check the temperature.
I say that because — as of right now — that they only have moneyline odds for one match-up / league. Compare this to Bovada who’s covering 5+ matches around about 10+ leagues/tournaments.
It is a big difference. I mean, who’d you rather go to for eSports gambling?
That having been said, I think that it’s a fantastic idea to give BetOnline the benefit of the doubt…for now. It’s possible they are still trying to find their bearings in this developing market. Maybe they have plans to enlarge their eSports choices in the not too distant future.
What they do have going for them is their odds on the match-up I’m comparing to Bovada. They are offering slightly better pricing to the same exact match.
There is no way to tell whether that’s always going to be the case, nor will it matter if they never enlarge this part of their sportsbook.
But, it’s reason enough to keep tabs on them.
They offer live gambling also. These options change continuously, obviously, to match with what games or events are going on. When I last looked they’d lines for football, baseball and tennis. You might even keep track of a couple of games concurrently utilizing their multi-event tab and plan for future games using their live betting calendar.
One thing they are known for are the higher-than-average betting limits. These vary from $1 to $25,000. Most markets will max out between $1,000 to $3,000. But it just depends. You can also raise your wagering amounts by contacting their Player Services.
Their sportsbook additionally runs a fair number of promotions, and much more than you’ll find in their own racebook and financials segment combined. Some of the better choices include:
50% Welcome Bonus — Get a 50% match on your first deposit up to $2,500.50percent Kickoff Reload — Get a 50% reload bonus up to $1,000. Live Bet Free Play — Get a $25 free play. This is more or less insurance — create a bet and if you lose, they will reimburse you up to $25.
Beyond that you’ll see a listing of races in their webpage. Each listing tells you the number of open races there are, which should you click it is going to expand to show you the horses, races, jockeys and odds.
If you are unfamiliar with their website or horse betting, a good section to look through is that their racebook information tab within their navigation. Here you’ll find information on:
Their monitor limits. This lets you know that the maximum you can wager per race.Payoff chances. Find out how much you will make if your wager (s) win.Their principles and the types of bets you may make.Horse betting tips, FAQs and phrases (in case you don’t understand what a word or term means).
It’s a fantastic section if you’re new to horse betting.
And that’s about it. This section is far smaller than their sportsbook.
That said, their racebook does have a few offers also, though nowhere near the caliber or quantity their sportsbook offers.
Here are some of these offers:
Track Rebate — Get a 7 percent rebate on your stakes daily without a min quantity or caps on how much you can earn. $25 Risk Free Bet — Make a bet for the very first time in the racebook. If you lose BetOnline will reimburse you up to $25.
Last up is that their financials section. Here you can bet on currencies, indices and commodities. Your gambling options include touch, array, turbo and one touch. The assets/markets you can wager on will depend on your bet type.
This segment looks to be an afterthought. It certainly doesn’t get the attention or advertising BetOnline’s other sections do.
Their poker room is one of the most popular alternatives for Americans. They are part of this Chico Poker Network, who is 13th in overall traffic rankings, but is 3rd for US poker websites. When I last checked they’d about 2,100 players on their site.
In 2016 BetOnline conducted a much-needed software update. Previously they had several complaints regarding the standard of their software. This included complaints regarding blurry graphics, poor sound and animation quality.
But after their upgrade we’ve seen hints that they might have a few of the greatest applications in the US market.
From worst to best in one upgrade? That might be pushing it. But in line with the pictures I have seen, their software DOES look much better.
But, there are still a few areas BetOnline can improve.
At this time they have a download for PC and Macs. However, they don’t have any choices for mobile players, which we believe is a no-brainer in this era. Additionally they only provide holdem, omaha and 7-card stud. It would be wonderful to see more game options.
Overall, though, it is wonderful to see they are making advancements and are getting more competitive with what other high tier US poker websites provide.
Speaking of which, some of the poker promotions or offers include:
Welcome Bonus — They will match your deposit 100% up to a max of $2,500. They cover out this to you 5 at one time. You will have 60 days to clean the offer. $50,000 GTD — They’re operating a $50,000 warranty for $99. $90,000 Guaranteed — BetOnline guarantees greater than $90,000 in tournament prize pools each and every weekend.
They’ve a couple of leaderboard and money race challenges, too.
Plus it’s not exactly a»bonus,» however, the games here should be softer due to the US traffic and also the crossover traffic from their sportsbook or casino. Earning money from their poker tables ought to be easier here compared to other poker (just ) sites.
Casino and Skill Games
Here you will find a great deal of game choices ranging from table games to slots to video poker and skill games. Their games come from both Rival Gaming and BetSoft software, each of which are known for producing games that are topnotch. Here’s the way their games breakdown:
9 blackjack variants.13 table games.19 regular slots also 37 3D slots.17 video poker games.Live dealers for blackjack, roulette and baccarat.
Let us get more specific though. Following is a small sample of the casino and ability games you can play at BetOnline. Watch our casino inspection for a complete list.
American Roulette Caribbean Stud Poker Multi-Hand Blackjack Three Card Poker American Blackjack 21 Burn Craps Baccarat Poker3 Heads Up Monkey Money (slots) Reel Outlaws (slots) Wizards Castle (slots) The Bees (slots) Ghouls Gold (slots, a Three ??3 hold slot machine) It Came From Venus (3d slots) Dr. Jekyll & Mr. Hyde (3d slots) Mr. Vegas (3d slots) RockStar (3d slots) Missing (3d slots) Five Draw Poker (video poker) All American (video poker) Double Bonus (video poker) Joker Poker (video poker) Deuces Wild (video poker)
Then there is their ability matches. These include favorites like:
DominoesYahtzeeGin RummyTonkSpades
And while you play their matches you can also clear bonuses, earn points and receive money back. Here are some of their top offers:
Slots Bonus — This can be a 100% match bonus up to $1,000 to use for your favorite slot games.Live Dealer Bet — Perform your initial bet in the live dealer casino. If you lose, BetOnline will reimburse you up to $25. Reload Bonus — Get an extra 25% bonus every time you make a deposit of $25 or more.Rebate App — Get a 10% rebate every single week you lose $100 or more.
You’ll want to read our casino inspection to find out about all their offers, in addition to their terms and conditions since they will be different for every offer and game you playwith. Customer Support
If you Encounter a problem or have a question, you can reach out to BetOnline using one of the following choices:
Envelope
PHONE: 1-888-426-3661
FAX: 1-800-453-0804
EMAIL: cs@BetOnline.ag
LIVE CHAT (for actual cash accounts only)
One thing to find here are the reports I have seen about how BetOnline’s support is unfriendly.
One example came from a poker player turned site reviewer. He shared his expertise, which was among the worst I have heard , let alone heard about BetOnline.
Here’s an excerpt in Gambling the Odds:
Since BetOnline’s poker software isn’t high quality, I anticipated them to shine at client service. How else could you explain the prevalence of their poker room?
Turns out I was wrong, big-time. In reality, during their live chat support (and that I just have to mention it in this BetOnline review)I had the worst customer service experience in my entire life so far.
After the live chat session began, I needed to wait a couple of minutes before the customer support person bothered to answer, not just entirely ignoring my question but asking for my password and username too. Can you feel comfortable entering your username and password to a live chat box? I sure didn’t.
I explained that I don’t wish to input that information into a chat room and, what’s more, the question requires no such advice because it had been about BetOnline.ag in general. I had to wait ten more minutes for»help» (I use that word loosely ), while receiving»Thanks for waiting. I will be with you in only a moment…» every now and then.
That said, I’ve also heard that the opposite. A reviewer that actively plays on BetOnline says they offer excellent customer services. He also states that your best choice is to benefit from their live chat (only available to account holders).
Their adventures are polar opposites. This implies to us that BetOnline might have inconsistencies with how they handle customer support…an
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